Terms & Conditions

14. 100% Money-Back Guarantee

Within 30 days of installation, we'll make it right, or we'll remove your new system and refund 100% of what you paid.

14.1 What the guarantee covers

This guarantee applies to new heating and air conditioning system installations completed by Advanced Heating & Air. It does not cover repairs, service calls, maintenance, parts-only replacements, or work done by anyone else.

14.2 Time frame

You must contact us in writing within 30 days of the installation completion date. Claims made after that date are not covered by this guarantee. The installation completion date is the date on your final invoice.

14.3 Our chance to make it right

This guarantee is a promise to fix real problems with your installation, and a refund is the last step. If you report a covered problem, we get the first chance to correct it. To qualify for a refund, you must:

• Submit your complaint in writing (email or our website form) and describe the problem.
• Within 5 business days of reporting your claim, give us access to the property and written approval to inspect the system and, if needed, remove the equipment. If you do not do this, your claim is no longer eligible under this guarantee.
• Allow us a reasonable opportunity to repair, adjust, or correct the problem. We will make two correction attempts, or 30 days from the first inspection, whichever comes first.
• Not allow anyone else to work on the system during that time.

14.4 Covered problems

A refund may be issued only if we are not able to resolve a problem caused by one of the following:

• A defect in the equipment we installed.
• An installation error by Advanced Heating & Air.
• The system not performing as the written proposal described.

14.5 What is not covered

We will not issue a refund for any of the following:

• You changed your mind or no longer want the system.
• You found a lower price, a different brand, or a competing offer after the sale.
• Your problem was fixed, or is able to be fixed, under Section 14.3.
• Damage or poor performance caused by misuse, neglect, missing maintenance, power surges, flooding, or other events outside our control.
• Work, changes, or repairs done by anyone other than Advanced Heating & Air.
• Existing parts of your home we did not install, such as old ductwork, wiring, or electrical panels, that were noted as a limitation in the proposal or on the invoice.
• Comfort or energy-bill expectations that were not written into your proposal. Utility bills depend on weather, home condition, and how you use the system.
• Normal sounds and operation described in the manufacturer's literature.

14.6 If we cannot resolve the problem

If we are unable to fix a covered problem under Sections 14.3 and 14.4, we will:

• Remove the installed system at no cost to you.
• Refund 100% of the amount you paid us for the installation, including equipment and labor.

14.7 Refund details

• We will issue the refund within 30 days after the system is removed.
• Refunds go back to the original form of payment.
• If you financed the purchase, the refund will be applied to your loan or sent to the lender as required by your financing agreement. You are responsible for any lender fees we do not control.
• We may deduct or ask you to repay any rebate, tax credit, or incentive that was tied to the installation and is lost when the system is removed. We will tell you the amount before removal.
• Permit fees paid to a government office are not refundable.

14.8 System condition and removal

By making a claim, you agree to let us inspect the system, and to let us remove it if we are not able to resolve the problem. You must give us written approval for removal within the 5-business-day period in Section 14.3. We may inspect the system before and after removal. If the equipment was damaged by something other than the covered problem, we may deduct the cost to repair that damage.

14.9 Limits

This guarantee is limited to the refund described above. It does not cover property damage, lost time, or other costs, to the fullest extent allowed by law. It applies once per installation, cannot be transferred, and is separate from the manufacturer's equipment warranty and any labor warranty on your invoice.

14.10 Our decision

Advanced Heating & Air will review each claim in good faith and decide whether it qualifies under these terms. We will give you our decision in writing.

14.11 Changes to this offer

We may change or end this offer at any time. The terms in effect on the date of your signed proposal apply to your installation.

How to make a claim

Email info@advancedheatingac.com or call (580) 436-0928 within 30 days of installation, and include your name, address, and a short description of the problem.

15. Apples-to-Apples Price Match

If you receive a lower written quote dated within 30 days of Advanced Heating & Air's proposal, submit it before work begins and allow Advanced Heating & Air an opportunity to verify and match the price. The quote must be for the same new HVAC equipment and installation, or a materially comparable system with equivalent capacity, efficiency, features, and warranty coverage. It must include comparable equipment, labor, installation scope, permits, code-compliant work, fees, and warranties. The competing contractor must be properly licensed and insured, authorized to sell and install the quoted equipment, and have reasonably comparable credentials and service capabilities. Discontinued, previous-model-year, used, refurbished, commercial, incomplete, bundled, clearance, erroneous, or unverifiable quotes do not qualify. Prices are compared after applicable rebates, discounts, taxes, fees, and financing incentives. Additional terms and exclusions may apply.